Privacy Policy
How we collect, use, and protect your personal information
At Ufalme, your privacy matters to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, mobile platform, or any of our related services.
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1. Information We Collect
We may collect the following types of information:
a) Personal Information
Information you provide when registering, applying, or contacting us, such as:
- Full name
- Phone number and email address
- Identification details (e.g., National ID or registration number)
- Chama or organization name
- Payment details (if applicable)
b) Automatically Collected Information
When you visit our website or app, we may automatically collect:
- Device information (browser type, operating system, etc.)
- IP address and approximate location
- Usage data such as pages visited and time spent
c) Cookies and Tracking Tools
We use cookies to enhance user experience, remember preferences, and analyze website performance. You can adjust your browser settings to refuse cookies, but some parts of the site may not function properly.
2. How We Use Your Information
We use the collected information to:
- Provide and improve our services
- Process registrations and manage chama accounts
- Communicate with you (e.g., updates, reports, or alerts)
- Offer training and capacity-building programs
- Customize user experience on our website
- Comply with legal or regulatory requirements
3. How We Share Your Information
We do not sell or rent your personal data.
However, we may share limited information with:
- Service providers who help us operate our digital platform (under strict confidentiality)
- Regulatory bodies or authorities if required by law
- Partner organizations (with your consent) for training, funding, or program participation
4. Data Security
We use secure technologies and procedures to protect your data from unauthorized access, loss, or misuse. These include:
- Data encryption and secure servers
- Access control and authentication measures
- Regular monitoring and audits
While we take every reasonable precaution, no online platform can guarantee absolute security.
5. Your Rights
In line with the Kenya Data Protection Act (2019), you have the right to:
- Access and request a copy of your personal data
- Request correction or deletion of your data
- Withdraw consent for data processing
- Lodge a complaint with the Office of the Data Protection Commissioner (ODPC)
To exercise these rights, please contact us using the details in Section 9.
6. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described above or as required by law. When data is no longer needed, it is securely deleted or anonymized.
7. Links to Other Websites
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those third-party websites. We encourage users to review their privacy policies.
8. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our operations or legal obligations. Updates will be posted on this page with a new "Effective Date."
9. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at: